Service offering
Innovative services
Two major trends are impacting the world’s developed economies: the rapid transfer of manufacturing from the West to low labour cost regions including the Far East, India, Mexico and Eastern Europe; and the convergence of products and services, particularly in the media, information and telecommunications industries. The economic shift created by the former, and the opportunities afforded by the latter, has created a corporate imperative - to identify and create profitable new service opportunities.
The convergence of media, information and telecommunications is creating opportunities for innovative new services. From specialist start ups to global telecommunications providers, we help companies understand, create and deliver these services
The starting point for an innovative service is a real understanding of market needs and the opportunities arising from those needs. At Sagentia we have addressed this challenge by developing a three stage approach:
- we first set out to understand the commercial, business and technology opportunities that will enable the breakthrough
- we then employ creative processes that provide robust, structured innovation, giving confidence that the selected concept is the most appropriate
- finally we deliver the new service using pre-service prototyping to offer rapid assessment and validation of new service opportunities before full deployment
Delivering new services calls for focus, agility and tenacity. In the area of converged products and services, this needs to be combined with established engineering capabilities, infrastructure and business acumen. Our experience in new service creation, especially in distributed applications and mobile communications, has shown us that no two new projects are the same. The route and process chosen for successful service delivery is as individual as the service itself.
Sagentia’s insight and experience enables commerce and technology to be merged successfully. We identify, quantify and manage risk and work seamlessly with each client's team to deliver new, revenue-earning services. Our work in this area – from specialist start ups to global telecommunications providers such as Vodafone – has also highlighted that success is built on mutual trust and a shared vision.